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| Frequently Asked Questions (FAQ's) |
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The hospital offers a variety of which are tailor-made to the specific requirements with regard to the disease, age or fitness of each person. |
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The rates of the packages are well defined and will be informed on enquiry by phone and/or by email. |
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The health checks usually commence in the morning at 8:30 am with a brief break for brunch before re-commencing and ending at around 2pm. If they are disease specific and involve some specialized check-ups then it may take a few more hours. |
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Q 04. Who will help us decide on which plan one should opt for?
The patient requiring the test may call the front-office at the health check counter and they will suggest the appropriate health check package. If you are not satisfied you can ask for the Chief Medical Officer or for the doctor in charge of health checks and they will guide you further. Please give details like age, history, present symptoms and specific problems and worries you are keen to have investigated. |
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Q 05. Is it necessary to make an appointment or can clients walk in on any day convenient to them?
It is necessary though not absolutely mandatory to . Appointments ensure that there are no untoward delays and a smooth process of health check-up. |
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Q 06. What are the different medical specialties the hospital has to offer?
Kindly refer to the section under various specialties offered by the hospital as displayed on the website. |
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Q 07. How many days in advance does the patient have to book an appointment?
It is preferred that the patient books an appointment atleast 24 hrs. in advance so that the doctor reschedules his work at the hospital. |
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Q 08. What are the OPD timings?
The routine OPD hours are between 9.00 am to 1.00 pm. and 4.00pm to 6.00 pm. |
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Q 09. Does the hospital offer round-the-clock service?
Yes, the hospital has staff to work round-the-clock. Consultants are available in rotation to attend to any Medical Emergency. Minor ailments are tackled during Emergency hours if required by Casualty Medical Officer. |
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Q 10. Can laboratory technicians go to the patient’s residence to draw blood?
No, we do not encourage this practice, the hospital is in close proximity and easily accessible. |
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Q 11. What are the Ambulance charges?
The charges for Ambulance are Rs. 15/- per km.
We also provide ambulance services for major Conventions, Conferences etc. so in case of a at these venues the afflicted person can be taken in the fully equipped medical emergency ambulance to the hospital. The treatment for emergencies including cardiac emergencies can be started in the ambulance itself.
The ambulance charges per day are Rs. 6,500/ to 7,500/- approximately depending on the length of time the ambulance has to be kept at the venue. |
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Q 12. How long will it take for the doctor to come to the OPD?
The consultants are in their respective OPD’s by about 10am, but they may be delayed while on rounds. They are there till 1pm and available again in the evening for follow-ups and for patients with specific evening appointments. |
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Q 13. At what time can one pick up the investigation reports?
Simple reports like routine blood tests, X-Rays, Sonographies and C.T scan are faster, but the more advanced test processes take longer. It is advisable to ask the doctor treating you to confirm the time when you may return to pick up the test results. The consultants usually do inform the patients about this even before the patients ask!! |
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Q 14. Are doctors available in the evenings and till what time?
All consultants have an evening OPD and are available, but sometimes they may be involved in a procedure or surgery, which are scheduled in the afternoons, and hence it is advisable to make an appointment before coming to the hospital. |
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Q 15. Who is the ‘good’ doctor?
All doctors are good - that is why they are associated with the hospital. Individual perceptions do vary, but please remember they have the highest qualifications and experience to qualify as consultants with the hospital |
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Q 16. What are the qualifications of the doctors and from where do they come?
All doctors (consultants) attached to the hospital have the highest degree offered by the country in their speciality. Some even have foreign degrees/ accreditations. All doctors go through a process of selection before they can be appointed/ posted as consultants in the hospital. |
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Q 17. Where is the Pharmacy?
The hospital has an in-house pharmacy, which has two separate departments. The In-patient pharmacy caters to the needs of admitted patients while the 24 hrs. outdoor pharmacy is located in the out-patient block in close proximity to the Casualty/Emergency ward as well as to the entry/exit point for out-patients. Both pharmacies are backed up by a massive store. In case of non-availability of specific drugs the pharmacy In-charge can be contacted to procure the same for you. |
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Q 18. Does the hospital provide transport for the patients?
No, the hospital does not provide transport to and fro from residence to outdoor patients. For indoor patients, if required an ambulance pickup and drop can be arranged through the Casualty Medical Officer. |
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Q 19. Are MRI tests done in the hospital?
The hospital has a CT scanner with plans to provide MRI services. Patients are required to go on their own to the MRI centre. Ambulance facility is available for in-patients. |
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Q 20. Why is no outside food permitted into the hospital?
The hospital has a modern kitchen and excellent services which offer vegetarian and non-vegetarian food in Goan and Continental cuisine. To choose to receive the continental menu meals the dietary department has to be informed a day in advance. Outside food is not permitted as food being served in the hospital is monitored for the patient’s health & well-being, chosen by the dietician and prepared hygienically.
Also arrangements are made that meals be served hot to the patients and soiled dishes are removed at the earliest thereby decreasing the chances of pests, ants, cockroaches due to food waste lying around. |
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Q 21. Why is it that only two attendants are allowed to meet the patients in the intensive care unit and why does this rule differ for CTVS patients?
Intensive Care Units worldwide follow certain disciplinary protocols whereby attendants are restricted to the unit to decrease the risk of infection, to provide continuous unhampered Nursing services and to give the patient a conducive atmosphere to fight back disease / illness. |
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The billing procedures need to be understood on admission itself.
All Consultants are instructed to inform the Resident Medical Doctor / Nursing Supervisor a day prior to the discharges -- Instructions that the patient will be discharged the next day.
This vital information if given in writing, facilitates the hospital to start the discharge summary, finalization process and give a rough estimate of what the bill amount would be to the patients/relatives.
If the doctor decides regarding the discharge during patient rounds on the day of discharge itself, the following procedures have to be followed by the hospital;
a) The file is completed both by the Doctors and Nurses. There may be a delay due to emergency care required by other patients or any other urgent work in the wards/rooms.
b) The Ward Secretary then carries the handwritten rough discharge summary to the transcription department which types out the provisional summary to be checked and rectified by the consultant. After these minor corrections are made, the final draft is prepared for the doctor’s signature. This process sometimes gets delayed if the doctor is involved in surgery or in other procedures.
c) The file is then sent to the billing department, which processes it thoroughly to check for overcharging or under billing.
On receipt of Consultant’s signature on discharge summary, medicines on discharge are issued from the Pharmacy, which prepares the final in-patient pharmacy bill and forwards it to the billing department. In-Patient Billing then hands over the pharmacy bill along with the in-patient bill to the cashier for the final payment and clearance. Intimation is then sent to the wards that the billing process is over and the nurse-in-charge makes an entry of the bill and checks that the patient has comfortably left the ward/room.
For Government of Goa, Mediclaim patients, the discharge summary will not be given but has to be sent to DHS (Department of Health Services).
Kindly note that if you are in a hurry to be discharged, the procedures to prepare discharge summary prior to the billing process can be overlooked and the patient’s chart sent directly for billing. The discharge summary can be collected on the following day or on the next follow-up visit or whenever you plan to visit the doctor. |
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Q 23. Are estimates of bills available on a daily basis?
The hospital is evolving and working on a daily billing update system wherein daily updates of bills are done and the patient/relatives can inquire from the IPD the total bill as on that day. The hospital already practices a system wherein against your pending bill amount, a “call-in-slip” will be given to you, requesting you to deposit an additional amount. On receiving a call-in-slip, please ensure that the amount mentioned is deposited within 24 hrs. |
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Q 24. Is there a map on the site showing where the hospital is situated and the way to get to the hospital?
A with the is shown on the website along with a detailed map showing the exact location. |
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Q 25. Does the Goa Government Mediclaim cover OPD treatment and which medical specialities does it cover?
The Goa Government Mediclaim does not cover OPD treatment but it covers the following specialities i.e. and at the hospital. |
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Q 26. Are medicines available to the patient in the hospital or do they have to go out of the premises to procure them?
Medicines are supplied from the In-Patient pharmacy and one does not have to venture out of the hospital to procure them. |
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Q 27. How do you go about getting a cashless authorization with one’s own personal health insurance?
The hospital is empanelled with a large number of Insurance Companies for cashless medical insurance. Please remember, although it is mentioned as cashless, it is really not cashless till the Insurance company gives an authorization letter. If you are registered with the Insurance Company for a Mediclaim scheme, we will admit you without deposit and help you pursue your case for getting authorization within 24 hrs. If authorization is not issued or declined by the Insurance Company for any reason, then you will be liable to deposit an advance as per hospital policy, which will be refunded when the insurance company makes all payments. |
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Q 28. What are the business timings of the In-Patient section?
The section works on a daily basis from 9.00 am to 7.00 pm. |
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Q 29. What do Guest relations reps do?
Patient representatives help patients and their families to resolve any concerns with regard to the service, etc. For concerns outside their areas of responsibility, patient reps will refer concerns to the appropriate person. We also have patient reps in the emergency department to assist patients. |
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The patient/relatives may express their concerns directly to the Guest Relationship Manager at the admission counter or when she comes on daily rounds to the rooms and wards. In case, you have a major problem, which you feel is not receiving sufficient attention, you may even meet with CEO/ED at the hospital. |
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Q 31. Looking for a patient?
The daily census and report of patient location are prepared and circulated in the hospital. It is also available with the security staff. You can ask for a copy, browse to locate the patient and ask any hospital personnel to direct you to the patient. |
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Q 32. Completing a Patient Satisfaction Survey.
Patients receive a satisfaction survey before discharge. Patients or their designees are encouraged to complete the survey and return it. The surveys are used to identify patient’s needs, improve care and recognize team members who have provided outstanding service. Senior management reviews them and definitive action is taken. |
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Q 33. Do you have a question about your bill?
Questions about your hospital bill should be directed to the In-Patient Accounts Department who will answer queries regarding any item on the bill. |
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Q 34. Do you need copies of your medical records?
For your protection, medical records are confidential and considered hospital property. If you would like a copy of your medical records, you should discuss this with your physician and head of medical records.
A copy of your Medical records may be requested for and obtained after payment of processing fee and photocopy charges. |
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